When we begin, our entire staff, as well as each subcontractor, strives to treat your home as if it were our own. Nothing is more important to us than your family’s safety and satisfaction. We provide dust-barriers, air filtration, floor coverings and periodic cleaning to ensure that our level of service exceeds your expectations. If you have any specific concerns, just let a member of our staff know and we will go above and beyond to deliver.
By its very nature, construction can be a very invasive process. Having strangers in your home is not the most comfortable experience in any situation, however we work diligently to ensure that our staff and subcontractors are worthy of your trust. We’ve worked with most of our subcontractors for years and will send no one into your home that we would not have in our home. We hire only after verifying references from sources we trust such as clients and colleagues. Our company policy is to lock up at the end of the day and we use lock-boxes for safe key storage.
Mighty Oak Builders takes pride in maintaining open lines of communication. We make it a point to call back as soon as possible if we cannot take your call. Emails and texts are expected to be returned within 8 business hours. We try to keep most communication during business hours but we realize our working clients may need us to be flexible after 5. We are more than happy to accommodate and will schedule appointments before or after business hours as requested in advance.
During your walk-throughs of the construction site, you may see items that have not yet been completed or may require more attention. This is part of any construction project and Mighty Oak Builders periodically performs quality/progress inspections. If you see something of concern, please email us so that we have written record and can forward to the appropriate party. Towards the end of the project, we will do an inspection with you and compile a list of all items required to complete the project and ensure that they are done to your satisfaction prior to leaving.
Occasionally, some items may not be delivered when expected. Lighting and specialty hardware among other items can sometimes be backordered causing delay in completion. We handle these instances case by case and will work to progress the project without them. However, some items do have longer-than-usual lead times. Shower doors can take up to 3 weeks after template to install. We will do our best to set the proper expectation and ask for your patience as these items are largely out of our control.
We work very hard to minimize the mess that construction generates however a good deep-cleaning will be necessary after completion of interior projects. Our cleaning contractor is very thorough and will work diligently to see that your home exceeds your expectations when you move in to your new space.
Mighty Oak Builders takes great pride in our work and want to be sure that our craftsmanship serves you well for years to come. We warrant all workmanship and materials against defect for 1 year. All roofing, plumbing, electrical and HVAC systems are warranted for 2 years. Despite the improvement in construction methods in recent years, you are sure to notice some cosmetic changes as your home ages. Caulk and drywall naturally expands and contracts and treated lumber can ‘move’ as it dries out. We are more than happy to correct any of these issues however normal wear and tear items are not covered under warranty.